Warranty/Return Policy

Warranty Policy

K11 Bumper - (1) year manufacturers warranty that covers manufacturing defects excluding wear and tear. *Examples of wear and tear: drops causing dents, scratches or bending and TPU discoloring after 45 days of delivery etc...

If you make a warranty claim, items will only be replaced with the same SKU that was purchased in the original order. If you want a different color, or size, the exchange policy applies.

E2E Glass - Lifetime warranty that has a $5 replacement fee if anything happens to it. ($10 international with import fees charged to the buyer)

2-in-1 Charging cable - (3) year manufacturers warranty keeping you 100% satisfied!

Warranties only apply to purchased items. Any complimentary items are not covered under the warranty.

Please click below or email us at teamsupport@thanotech.com to initiate a warranty claim. 

 

Exchanges

If you ordered the wrong size/color you can exchange for another color or size within 30 days. Return shipping is at buyers expense. The item you are sending back must be unused and in the original packaging.

If the item being returned is a lesser value than the new item being exchanged, the difference will be due before the new item will be shipped. If a refund is due, it will be credited once the returned item has been received by the returns department.

Please click below or email us at teamsupport@thanotech.com to initiate an exchange.

 

Returns

All unused products purchased from our site have a 30 day return policy. Return shipping is at buyer's expense. Any items sent back for return must be unused and in the original packaging. Any items showing signs of damage or wear will not be eligible for a refund.

When a product is returned the customer will be given a Product Refund. Shipping & handling fees will not be refunded. Items purchased from a reseller are subject to their return policy.

By initiating a return via our website or customer service, you agree to the terms of the return policy.

To begin the return process click on the "Return Claim" link below. If you are unable to locate your order information then please Contact Us for assistance.

**If you have a Pre-Orderd iPhone 7 Series K11 Bumper you will have to email us to override the 30 day return period.**